Hello Jason, thank you very much for opening this line of communication to us.  I agree with you that there is a lot of potential woth the Playnow poker site, especially given what just happened in the US.  I have to be honest I haven't spent a lot of time using the cash game feature, and only about a dozen sessions with the tournament games.  Here are some of my first impressions.

Without knowing the software architecture, I don't know for sure how difficult some of these change requests might be, but I will start off with mostly user interface (UI) changes that I think should be relatively easy to implement. 

• When timer runs low, give a different warning tone.  It is confusing when playing multiple tables and hear the same beep
• the warning dialog about length of time played, should not give option to close tables.  It should just be a warning, it is too easy to click the wrong button and close all your tables
• The user interface in the filter dialog is confusing, could use a good overhaul
• Add selection box for waiting for the big blind when you first join a table.  Right now it only shows up after the prompt for user, and user elect to wait for big blind
• Remember option for waiting for specific table, or all tables.  Right now it always revert to all tables
• Fold to any bet selection, it shouldn’t remain selected once a new street is dealt
• Put in some delay in dealing each card when players are allin.  Right now the cards are dealt so quickly, you don’t even know what happened, and the review hand history is next to impossible to use
• Language option to display text in poker client, either in French or English, not both.  It clutters up the display, and makes it confusing
• Can’t select all the content of a text box.  You have to click and place cursor, then backspace to delete one character at a time.  Enough said.
• The join wait list button, would be nice to change that to join table button if the table has empty seat(s).  Click on the join table button and the table pops open.
• Show total cash balance, including what is on the tables
• Don’t freeze chat box or other UI when tourney is on break
• Show city of player, it is kind of silly right now because everyone has the same location Canada

 

 

 

Part 2:

Other features

• Synchronized breaks, this is a must have and should be fairly easy to implement
• Private tourneys
• Translator between English and French for the chat box
• avators

Overall I find the poker table graphics a bit cluttered and hard to read some of the text, especially for older users.  A good UI designer should be able to help on that.  It may be as simple as use of different fonts and colour scheme.

 

On the marketing side of things, it would be great if there can be some synergy between the local casinos and Playnow.  How about running satellites for the live tournaments, like the high buyin monthly tournaments at Riverrock and boulevard, and the various yearly tournament series.  Trust and security is something you can sell with Playnow, especially in light of recent events with Stars and Full Tilt.

 

I think I will stop for now.  I would love to attend the meeting with you and Kirk.  I spent my previous professional life in software team/project management, before playing poker full time, I would love to give my 2 cents on this.

p.s.  I am in the middle of renovating our house, so I need at least a day's notice if that is at all possible.  Thx.

I have a long list of improvements as well, but the first priority should be getting people to your site.

I've spoke with at least 10 people who were not accepted instantly by Credit card, and they gave up.

You should mention that you do not need a credit card to play on the site. When I tell people this, they don't believe me , as there is no mention anywhere.

When I was being verified by your customer service, they had a very sketchy credit company ask me questions to verify my ID.
You just graduated University, what was your student loan? I graduated University in 1996 and I paid cash for my tuition.
You have a gas card what is your balance on that card? I don't own a gas card.

After 60+ minutes on the phone and all of this failed, and I was not going to be allowed on playnow. Instead the customer rep. told me to either fax or email a copy of a recent bill with my id to you guys. This is standard procedure on alot of online sites. Boom it worked and I was online in 15 minutes.

So my point is, why don't you guys just instantly tell people to forward a bill and ID, and also why not put that on the site?

My other point is you accept CreditCard and Interac for processing. Alot of people that I know, would rather pay an extra$2-$3 and buy a prepaid CC from the local store and use that online, instead of using their own personal account. Some people dont want accounts linked to gambling for various reasons. And prepaid credit cards are accepted at all major online sports and poker. It's how half the money gets on those sites.

Without people depositing or having options to deposit, we lose players. These players tend to be more recreational , and losing players as well. In poker we call them fish. The more fish the bigger the pool. Isn't that the goal of your site?

Also why don't you guys add a money transfer option? Some people are broke at times, and borrowing money via transfer keeps them in the game. It's also a way to pay last longers prop bets and side wagers.

One example.I went to an empty side table and chip dumped to a player I know, and my account was blocked until I talked to Gerald Potrais. He seemed very clueless as to why I would ever possibly want to transfer funds to another player. I am now blocked from playing with this player and am flagged on Playnow as an unsavory character.

I also really think you are under estimating the french language issue here in BC. I live in Abbotsford which is 45% Indo Canadian. Many speak no English. Why not have Punjabi or Mandarin, or Cantonese as a language option?
Also English only at the poker table is a standard practice, people in Quebec are used to that. When other provinces come on board with this software, do you really think the French talking will fly?

When i first logged onto the site, I lost 2 buyins due to the fact I thought I was playing Omaha h/l , but because of all of the french I was playing Omaha hi only. The main game I play is heads up Omaha hi-lo sit n gos on playnow. Do you know what it looks like to sign up for one of those?

         OM HL/HB HU Tat 8min

I have had more than 20 people play me , that didn't realize they were playing Omaha or HIlo. I am happy to take their money, but it's not fair to them.

So before I list my many other complaints:

1. Allow access to all players to play now. Also let them know how to access it without a credit card.

2. Put more less personalized deposit and withdraw options.

3. You claim French language is at the bottom of your priorities. This is so not true. It's a stumbling block and hurting your business model.

Thanks,

Kirk

Awesome responses, thanks very much everyone!

Congrats to JamesP on the win! For a small core of players on here you have an impressive tally of wins.

I will address some of the issues by first giving an update on some of the features being amended/added in the next few months:

-sychronized breaks
-much better hand replay, including video
-display of min/max number of players in a tournament
-preferred seat that will be a setting (continuous until you change it again)
-game size on filter
-avatars (not custom, but ten choices)
-flags
-chat during breaks
-shotout tournaments
-step tournaments
-custom cards and table felts
-folded hand display

These cover a lot of the points listed above. Some of the rest:

Mucked Hands - addressed in the hand replay. Etiquette comes into play about non-exposed.

Registration - been changed, will be open much earlier. Some tournaments will take a few days for the changes to be implemented. 24 hours on average at minimum.

Funds transfer between players - will not happen for a number of reasons. Collusion, money laundering, undeground commerce, integrity of events - negatives far outweight the positives.

Sign up process - I am aware of the extreme challenges with this process. We need to be hyper cautious during this process for responsible gaming reasons, however, we are making changes to communicate better thtroughout the process without sacrificing any game security.

Personal loss limits - Much of the same applies from above, including the goal of better communication without sacrificing security or responsible gaming.

Very happy to hear about the ecommerce ease for you, and we are striving to make inprovements in this area as well.

I will address the rest of the issues either tonight or Wednesday, I really appreciate the response.

Canuck tickets tonight!!!!!

it is unreal to me how the major problems on this site have not been adressed.  How can you let 2 people playing on THE SAME IP ADDRESS sit at the same cash game table.  At least make those who want to collude use msn or something like that in order to do so.  You have the perfect opportunity to steal a whole bunch of traffic from FTP because of all the black friday nonsense yet you dont even give a shit enough to try and do something about it.  Yes its good that you are in the forums trying to listen to the players on what they want but focusing all your attention on minor problems and not fixing the major ones is absolutely retarded.  Look at stars and just do exactly what they do. Its not that hard to realize that in order for your site to GROW and not be giving away thousands of dollars every week in overlay you need some things to change. 

1) MAKE IT IMPOSSIBLE TO SIT AT THE SAME CASH GAME TABLES ON THE SAME IP ADDRESS!!!!!!!!!!  This is a major problem but noone seems to give a shit.

2) FIX YOUR GODDAM REWARDS SYSTEM.  You are pushing away a ton of traffic based on the simple fact that the micro stakes are impossible to beat with the rake structure and rakeback system that you have employed.  You dont NEED rakeback in the form of money just copy stars VIP system.  Award more points/$ rake to those players that put in a higher volume.  You say that rakeback is getting phased out by most online sites but they have a point system that is basically the same thing.  Stars has no rakeback but their VIP system does much better than that.  Merge no longer is opening new rakeback accounts but you get a different % back based on your VIP status + other benefits as you climb higher.  With their highest teir i think its around 75% rakeback or cashback or whatever they call it.  Make the fish feel like they win something once in a while and not just keep losing then redepoing more.  They will get the impression online poker is rigged cuz they never win.  Stars does a great job at this with their points system.  It gives the losing grinder fish a chance to get play outta their money and maybe get something cool for "free" like a big tourny seat or a watch or some other bullshit.

3) PREFERED SEATING.  Without it multitabling is almost impossible.

4) GET RID OF 5 TABLE MAX. with only 5 tables being the max you can play it makes people multisite and put in volume somewhere else.  Why is that a good business model?  Why do you want players to put in a little volume at your site and most of it on other sites?

5)EITHER GET RID OF GAMES 5/10 AND UP OR MAKE THE MAX LOSS HIGHER.  Who in their right mind would play 25/50 with a max loss of 60bb?  Only those that wanna GAMBLE and FLIP their money.  Isnt that what you want to stay away from?

6) UNREGISTRATION FROM TOURNYS YOU SATTY INTO.  Whether it be cash into your account or tourny $ only usable for tournys.  This will help get rid of some overlay in the satties.  Who wants to play a satty into a tourny they may not be able to play?

7) SCHEDUALED BREAKS AT  XX:55.  Make it consistent with the other major sites.  Nothing more tilting than it being breaktime on sunday and having one stupid table still playing and getting a break randomly.

Ya its good right now for players who are taking advantage of overlays, the fish that play on the site, and the softness of games comparatively.  But its not going to last forever.  The fish will get sick of losing their money and having to play 5fpp tournys to try and get it back 50 cents at a time.  Once the fish leave so will the other grinders.  And once the fish leave they wont be back.  As it is right now i still stand on my POV that government regulated online poker is probably the WORST thing for poker in the long run.  They dont give a shit about the players and will do whatever they can to take all the money outta the poker economy by charging ridiculous rake and offering nothing back.  This site is NOT sustainable in the state that it is in.  Actually try and make a site where the games will be good and you actually care about the grinders and you will make way more money than you are now.  Do better advertising than "win a free seat at WSOP" because yes you will have a bunch of new signups but noone is gonna play.  Run cheap satelites into local live events.  (obv if its for BC casinos make them BC friendly times and vice versa for Quebec)  You dont have to do everything but DO SOMETHING other than "oh the __________ was won by a guy from BC."  OBV IT WAS WON BY A GUY FROM BC CUZ 604 FUCKING OWNZ.

 

Oh and also sorry to all those who are crushing on this site the way it is.  I dont wanna make the games/overlays worse for you just my opinion on some stuff thats been tilting me lately.  if BCLC keeps having a ton of overlay on every tourny the site will die in the long run.  Stars doesnt have overlay on any of their big tournys and they are still very good.

Feel like I have to weigh in on this discussion:

PokerStars player - 300,000+ hands played

Current stats on PlayNow - 30+bb/100 with 5000+ hands played

There are some good points above but here is my 2 cents as it appears this is the only place on the web for discussion of this stuff:

The Good:

Deposit/withdrawal is super easy...an obvious plus nowadays

Support is responsive...also an obvious plus nowadays

The fish swim in schools...it's like 5+ years ago on this site

I rarely play MTT's but the selection/overlays look decent

The Neutral:

Software looks like it is from 5+ years ago too...but I am on the fence with this one. While multitbling can be difficult and things such as preferred seating are great...do I really want all that stuff? Do I want a bunch of people like me or do I want some Roulette fish to put down his 20 bucks and play poker? There is an argument here on both sides...a big part of me just wants to shut up and keep stackin' chips...

The Bad:

Number one has to be the collusion/softplay/same IP issue. This isn't even debatable. They are easy to spot and abuse but that's not the point.

And #1 for me...the lack of any incentive and useless PXP's. Even one level of "PlayNow Players" or something with a higher PXP or lower rake or something would be enough. It doesn't have to be elaborate to make me happy...but with that comes the PXP issue...I rarely play MTT's as I said which makes those points 100% useless...you MUST make them convertible to cash or have a small store with a few gift cards or something or else they are just nonsense. The rake is high to begin with but the casino fish make up for that, but useless points and no VIP or incentive levels of any kind make me just keep withdrawing to boost my bankroll elsewhere...I would like the opportunity to play on a government regulated/safe/secure/fishy site but it's just not where it needs to be.

Thanks for listening...   ;-P

 

Noticed the BAD BEAT finally hit , just under 500K.

Also Canuck playoff ticket added tournies.

yeah i got the message saying the bad beat hit right when the canucks game started lol

whole site is a mess imo. except cash outs. the cash out department is fast an efficient.

Im probably going to go for a lunch with playnow, to list improvements to be made.

Please list all the problems you have with the site, or send others to this post to chime in. This may be one of our solid options now with the instability within the poker market..

Even if you dont play it , the $1 Canucks tourney on Sunday, is drawing from all players who play, for a $2500 WSOP package. There will definetly not be 2500 entrants, so +EV.

Kirk, how much time do we have to put together a list?  I've got a few things to suggest, I will put together something later today.

please do. I expect a response back on monday.

i'll name a few suggestions.

- maybe don't do a BBJ if pot is under 10bb. just seems like rape when u see a flop HU and their is a BBJ drop.

- increase rakeback maybe to 10%   4% seems like a slap in the face. iuno BCLC is doing a lot of promos so I do admire them for that.

- disconnect protection. when your in a middle of a pot and you DC you auto fold. terrible needs to be fixed

- have a store to use for the points.

- would love if they would bring back the 9pm 5k guarantee. even a 4k guarantee will be good. as long as their is a 9pm tourny

Hope they fix:

-Rebuy before a hand in any rebuy tourney
-auto addon option
-able to be able to use menus/click stuff on table while on breaks
-****SYNCED BREAKS********
-Bankroll updates/refresh without opening a table/pulling up account (automatically)
-Tourney windows opening separate from main client
-15 second action clock for all actions during hands in normal tourneys & 7-8 seconds if turbo to prevent 5mins per hand
-NO hand 4 hand at EVERY Pay Jump ie: 11-13th pay exact same, but goes hand4hand at 14 players, 13 players, stops at 12, then starts again at 11. Just H4H at In the money Bubble and for FT please!

Hello all,

Jason here, manager of PlayNow Poker.  I am here because I see great value in engaging you, the knowledgeable poker players that play on our platform. 

 

Let me start by saying that I completely understand that there are deficiencies in our software; I can assure you that I am working towards resolution where possible, in a prioritized order.  Stars and Tilt have incredible software, no disputing that from anyone.  We made a choice to go with a platform that was willing to pull out of the Canadian market for a number of reasons, one being what we are seeing transpire over the last 48 hours.  Major market players were not willing to do that; our vendor choice was and is willing to make changes to their software that we feel we need to compete.  It will take time.

 

We have a tremendous marketing team and also brought in a very experienced player development/retention manager with a strong poker background.  Over the course of the last few weeks we have been working to secure strategic partnerships and build a foundation for the future.  We have a very strong relationship with the World Series of Poker and begin satellites in a few weeks.  We strongly support BC teams and the Canucks, Whitecaps and Lions tournaments are here to stay. 

 

I am familiar with some of you on here already; some have been more destructive than constructive on your communication approach.  I expect criticism and comments but I am here to improve the site and make a better experience for BC poker players.

 

We are planning a store in the future, I can’t commit to a date but it is in the plans.

 

Rakeback in the form of PXP’s is currently at 4%.  That number will not look much different in the near future.  At this point we have decided to instead put a large amount into overlays and prizing/promotions in order to populate the site. 

 

The BBJ 50% ($240k) and 25% ($120k) shares were both BC players!

 

Beermankirk mentioned that I would be meeting with him; I will open it to any of you that wish to attend and constructively contribute.  I will make arrangements with him for probably next week as it’s a little hectic with recent events, and post the place and time on here for those interested.

 

All the best at the tables.

Thx for contributing Jason.

Jason has been solid from the playnow side,.and platform.

I for one have been both constructive and deconstructive(mostly due to frustration).

I see this as a good thing, and appreciate that he is coming to us as a poker community. Like I said before, please put down any critiscisms and thoughts in this forum.

He has my email and #, so if there is a meetup, I will let it be known.

Thanks beermankirk, I appreciate the welcome.

One other thing I would lke to clarify, the WSOP draw. It will be drawn from all of the entrants in ALL of the 'Nucks for a Buck tournaments, not just this Sunday. Still tremendous value as it is completely dependent on the Canucks season; the tournaments end on the Sunday after the Canucks season ends (hopefully about 10 weeks). If you play five of them, you are entered five times, etc.

Hope this clarifies.

I've only been "deconstructive" when i felt it was necessary; ie the 100k freeroll fiasco. Also doesnt help the site when the right hand doesnt know  what the left is doing Jason. Last weekend, the 200+15 15k gtd was missing from the site on sunday. The first rep i spoke with from chat support said "I dont know why, let me escalate thsi to the appropriate department", 1hr later, opened another chat, person said it was a technical issue, and then much later in the day someone on the FB page stated it was replaced by the canucks 20+2 tournament. Just frustrating when we're expecting to play a 215.

Also please either make it english only at tables (unlikely) or incorporate some sort of translating software, i dont feel its fair for players to be speaking in french

the tourny overlays are only gonna attract tourny players.  The point system has nothing for cash players.  I dont even think you can claim to have 4% RB since the only thing you can use points for right now is tournys and the biggest one you have is like 125 pts.

JamesP - I understand completely about the right/left comments and communication and I agree.  We have made mistakes and have had communication issues with our partner in Quebec.  We are better in the last few weeks since launch. 

English only won't happen as we are Government operated and our friends in Quebec need a voice!  Translating software would be far down the line in prioirty, but I can assure you that chat is monitored for collusion, etc.

 

Zoop - I know rakeback will be an issue, especially for cash players.  This is an issue that has become very large in the poker community in the last year.  From a player standpoint I always want 'free' money back, from a business standpoint it is a business model that does not work in conjunction with other marketing tools such as store, affiliate programs, ticketing and promotions.  You have seen most sites phasing out rakeback recently; I believe that will be the industry norm.  We will have a stronger rewards system in the coming months, including a store that does strongly support BC options such as weekend getaways at casinos and resorts, ski lift tickets, restuarant gift certificates, our partners in the Canucks/Lions/Whitecaps, etc.  The plan is to be the initial 'go to' option for events and options.  This will take time to plan but is in the works.

Waiting times are something that we minimize from every angle, it's one of our competitive advantages.  Cashouts are almost instant and we have had ticket winners attend games the next day; this is what we consider to be essential in this area.

Startup costs are not at all being factored into our business decisions at this point, that was an investment in infrastructure that we are not looking to recoup in any other way than general revenues.

I have not met beermnakirk yet, but I can agree that he will at least make a 'communicative' spouse.  Maybe we could have a 'Win a Date with Beermankirk Tournament'.  :)

I have meetings tomowrrow and Tuesday with our software company and Quebec, keep the suggestions and comments coming. 

 

 

How about being able to see mucked hands at showdown, and an better way to get hand historys rather than the browser format it is now, and barely works.

Well your point system will be the rb system like pokerstars. Maybe have some different levels like they do. Play a certain amount and you get double points something like that. And cash bonuses for points or bigger tournys. Like 5000 and 10000 point tournys so it's actually worth the time.

Ps I love playnow

Fml

Can you have registration open much earlier for tournaments? Ie so you can reg like 24 hrs in advance? Very frustrating to get home from work at like 6:01 and cant reg a tourney. Or little longer late registration (without having registration close 5mins before an event for no reason whatsoever)

^

amazing post +1 for those suggestions

Hi Jason,

I spoke several times to Gerard Potrais regarding increasing the daily loss limits. He had your compliance department increase my personal limits several times yet the software itself would never accept said new limits. Gerard said that this would be fixed shortly (or brought to the attention of the software techs) and I was wondering how the process is going?

+1 on making it easier to sign up.  I too had difficulty signing up.  The first time when Playnow.com started, before poker was available.  I gave up after running into problems, and couldn't get any help from support.  The second time I tried again when poker became available.  There were some problems with the credit card, and it took several attempts and a couple of hours to finally get it fixed.  A more casual player who is curious about the site might have given up.

I have played in most of the medium and big poker sites, some of smaller sites, and a number of online sportbooks and casinos (probably well over 100 in total).  I think Playnow.com ranked right at the top in terms of difficulty in opening up my account.

On the flip side, withdrawing money from the site probably ranked right at the top in terms of ease.  I wish all sites are like this. 

Perhaps you are trying too hard to make people gamble responsibly.  :)

p.s.  Jason, if you haven't seen my other two posts about your software, please take a look at the top (if your page is set to sort by votes).  Thx.

I would also like to see an option to transfer funds between players.

I would also, if software permits like to see able to being able to play more than 5 tables at once (not a huge issue for myself as tourney player, but as site expands, im sure it will be)

I have been playing on line for 11 years, and the one thing i need from any poker room i play at is the ability to see mucked cards. i catch  cheaters almost every month and it would not be possible without access to that information.  just look at what 2+2 was able to uncover at absolute. the integrety of the games depends players being able to help police the site.

Ps I love playnow

Ship ship the 215 15k gtd!

Wow, congrats!  Did you sell any action this week?  I kept looking for your post.  Good for you if you got to keep all the winnings.  Great work.

Didnt sell anything this week, was feeling it. Cashed in SM too in like 439th place for about $440.

PlayNow said:

Funds transfer between players - will not happen for a number of reasons. Collusion, money laundering, undeground commerce, integrity of events - negatives far outweight the positives.  

Really glad to see some of the changes coming, I look forward to hearing more about the other issues.

Jamesp said:

Didnt sell anything this week, was feeling it. Cashed in SM too in like 439th place for about $440.

Heh, I was feeling it too (that you were going to do well).  I was going to post in your thread asking about buying a piece of you, but Black Friday happened and I didn't pursue it.  Well done, I knew you were a good bet.

wow sick didnt realize there was a playnow rep on the forums.  I'm a full time cash grinder and would really like to see the site grow but right now the rewards system in no way competes with other sites, its really not even close.  I understand no rakeback but a good rewards system keeps the average casual player interested in putting in the hours in to gain this or that benefit.  That in turn attracts players like me and playnow ends up raking a huge amount from both the casual player and the grinders.  Take a page out of PokerStars and just copy their store/rewards program (and customer service), theres a reason theyre the biggest site in the world

PlayNow Jason has been very co-operative with us. Similar to FTP Doug from 2+2 forums.

Still would love for you guys to address the French issue, So i could eliminate that from popping up, and being on the site.

Can we make the notes a little more noticeable? i can barely tell when ive noted someone without squinting. Color code/make larger plz.

A couple of more updates:

-Our software platform is going to look further into the language mix and explore what, if anything, can be done to remedy the concerns

-PokerDogg - I understand your point regarding the funds transfers, but I would certainly prefer not to make it easier for the small percentage with darker motives.

-JamesP - players playing more than five tables is not in our plans; that is not the target market.  You suggested Facebook as an area for random discussions; that is what we are here for on weaktight!

-Rewards store is a priority for the network.  Our intention is to make it awesome, while supporting BC businesses.

Also, please do not post employee names!  Gerrard does a great job and deals in a wide area of game protection. 

If there are any future roadblocks with a specific employee, please contact me through here directly and I will work to a resolution.

Just got home @ 6:02pm and cant reg the 6pm 4k gtd 20+2 rebuy. frustrating beyond belief! please do 15 min late reg or let us reg the night before. :)

Hello,

I'm a heads up regular on your site, and there's a plethora of things that are wrong with it right now.

1. Personal loss limit

a) This one blows my mind. First off, for some reason, the software includes the money you are sitting down with into the loss limit calculation. So, if I am sitting at 2/4, 3/6, and 5/10, and I lose 2 buyins at 5/10, it will kick me off the table because my daily loss limit has been surpassed. The only way to remedy this is to close the 2/4 and 3/6 tables so that the software realizes that you actually only lost 2000, at which point it will allow you to rejoin the 5/10 table. Please fix the way the software handles this.

b) Why have stakes as high as 25/50, when no single player with the default daily loss limit of $3000 can sustain even the extremely short-term variance of these games? We're talking 3 buyins at 5/10, and a little over half a buyin at 25/50.

c) Allow the loss limit to be changed. You can't imagine how much it tilted me when I lost 2 buyins at 5/10 and it booted me off the table with no chance of getting my money back, even though the opponent was still willing to play me and I had called in about having my loss limit changed more than once. Customer service tells me my loss limit is gone, but the software tells me it's still at 3000.

2. Being unable to see mucked cards. Self-explanatory.

3. Auto top-up. Really annoying to have to pick the right time to press "Cashier" and "Add Chips" all the time. If the amount of chips in your stack is higher than what it was when you requested the top-up, it won't let you do it. The pop up announcing the failed top-up also doesn't let you click any buttons. Super annoying.

4. Ratholing. If I leave a table with 400bb and rejoin immediately, I can rebuy to a maximum of 100bb.

The software loss limit thing is a huge pain... i was told it was going to be looked into about a month ago but it seems nothing has changed.

and apologies for personally mentioning a playnow employee's name. Said employee has been nothign but helpful to me and genuinely made an effort to address my issue. It seems that it's the software vendors/technicians are the ones that are dragging their feet.

Sorry for the absence!  WSOP has been all-consuming.

JamesP - late registration is being fixed, should be changed shortly.

Koost - No worries, I appreciate the comments. 

Invictus1 - Loss limits are there as a Responsible Gaming initiative and are mandatory.  I believe this will be a requirement in any regulated jurisdiction going forward - and should be.  To be able to make immediate changes to your limits within filled timeframes goes completely against the essence of the program and the protection it is meant to offer.  That being said, we are working to make explain it clearer upon registration as there is some confusion regarding the parameters. 

Mucked cards - in the next fix, coming very soon.

Auto top-up - aware of this, but not high on the priority list compared to other more pressing, greater-scale items. 

Ratholing - sent inquiries, waiting to see where we can fit into the fix. 

 

I also promised that I would meet up with anyone who was interested; I am available next Tuesday, May 10th at 3pm.  I will leave it up to you as a group if that works and where to meet.  Out of respect for beermankirk's efforts, I say we let him pick the location!

Is there any way for a specific player to get their loss limits raised? I understand the reason that loss limits are there, but certainly there must be some players who can afford to lose more than the allotted maximum of $3000/day.

still waiting on fixes update.

Playnow went MIA...

See above beermankirk!

So Playnow would love to meet up with any local poker players on Tue May 10th around 3pm. Possibly around the Vancouver /Burnaby border. Any venue suggestions?

I'm going to go, so feel free to facebook me any suggestions , if you can't make it.

So any venue suggestions? And who is in? I will refer to playnow as playnow, until you folks formally meet him.

Im coming in from Abby, if u need a lift. or pickup.

I work til 4:30pm in the downtown van area, if its still going on etc by the time im off ill swing by if its nearby.